If you have questions about a Skip Hop activity center product, the best first step is to contact the retailer or marketplace seller where you purchased it, such as Amazon, Walmart, or another seller. This is usually the fastest way to get help with order-related issues such as shipping, returns, exchanges, or damaged items.
For product questions, customer service, and general support, Skip Hop also provides official contact options including live chat, phone support, contact forms, and email.
Live Chat
For quick help, use our live chat support. It is available 24/7 and is a good option for general questions, order updates, and basic customer service needs.
Contact Form
For non-urgent questions, you can use the online contact form on the official Skip Hop customer service page. It is set up for general inquiries and lets you contact a representative at your convenience.
For general customer service, you can email [email protected] or [email protected]. For warranty-related product care, you can email [email protected] for product defect claims. If your question is about a damaged product or a warranty issue, it is best to include where and when you purchased the item.
Phone
For general customer service, call 877-333-0117. Phone support hours are Monday through Friday, 8:00 AM to 9:00 PM ET. For product defect claims, warranty-related issues, and some return arrangements, Consumer Affairs can also be reached at 888-782-9548.
Mailing Address
If you need to contact Consumer Affairs by mail, use:
Carter’s Consumer Affairs, 206 State Street, Oshkosh, WI 54901.
Product Care and Warranty Help
For Skip Hop gear and toy product care questions, and for warranty claims based on a product defect, you can contact support by email at [email protected] or by phone at 888-782-9548. If your request is approved, you may be asked to send product photos along with your approval number to the address provided by customer care.
Before You Reach Out
To help the support team assist you faster, include your product name, order number if you have one, where and when the item was purchased, and a short description of the issue. For product problems, photos can also be helpful. This is especially important for product defect and warranty-related requests.
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